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Tech experts are starting to doubt that ChatGPT and A.I. ‘hallucinations’ will ever go away: ‘This isn’t fixable’

Aug 02, 2023 - fortune.com
AI chatbots like ChatGPT are increasingly being used in various fields, from psychotherapy to legal briefs, but their tendency to generate false information, known as hallucinations, is a growing concern. Major developers of AI systems, including OpenAI and Anthropic, are working to make these large language models more truthful, but the timeline and feasibility of this goal remain uncertain. Some experts, like linguistics professor Emily Bender, believe that the issue is inherent in the technology and cannot be fully resolved.

Despite these concerns, AI technology is projected to significantly boost the global economy, with applications ranging from news-writing to recipe generation. However, the hallucination issue can have serious implications, such as inaccuracy in news articles or incorrect ingredients in recipes. While some, like Jasper AI's president Shane Orlick, see hallucinations as a source of creative ideas, others are counting on tech giants like Google to invest in solutions. Microsoft co-founder Bill Gates remains optimistic about AI's ability to distinguish fact from fiction in the future.

Key takeaways:

  • AI chatbots like ChatGPT often "hallucinate" or make things up, which is a problem for businesses and organizations trying to use AI for tasks like composing documents or conducting research.
  • Major developers of AI systems, including Anthropic and OpenAI, are working to make their AI models more truthful, but it's unclear how long this will take or if they will ever be reliable enough for high-stakes tasks like giving medical advice.
  • Despite the issues, AI technology is projected to add between $2.6 trillion and $4.4 trillion to the global economy, and companies like Google are already pitching AI products to news organizations.
  • Some experts, like linguistics professor Emily Bender, believe the hallucination problem is inherent in the technology and can't be completely fixed. However, others, like Shane Orlick of Jasper AI, see the hallucinations as a bonus that can lead to creative ideas.
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