The survey also indicates that many employees rely on AI tools to enhance productivity, with 60% stating it helps them work faster and 57% saying it makes their job easier. However, only 24% of companies require mandatory AI training, and many lack clear AI guidelines. TELUS Digital emphasizes the importance of providing secure AI tools to mitigate risks while benefiting from productivity gains. The findings will be showcased at the 2025 Mobile World Congress, where TELUS Digital will discuss its AI solutions and their impact on telecom operations.
Key takeaways:
- 57% of enterprise employees admit to entering high-risk information into publicly available generative AI assistants, exposing critical security gaps in enterprise AI usage.
- Nearly 68% of employees use generative AI assistants through personal accounts, highlighting the rise of "shadow AI" and associated risks.
- Only 24% of employees said their company requires mandatory AI assistant training, indicating a lack of adequate training and guidelines.
- 84% of employees want to continue using AI assistants at work, citing benefits such as increased creativity and the ability to offload repetitive tasks.