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TELUS Digital Survey Reveals Enterprise Employees Are Entering Sensitive Data Into AI Assistants More Than You Think

Feb 26, 2025 - financialpost.com
A TELUS Digital survey reveals that a significant number of enterprise employees are entering sensitive data into publicly available generative AI assistants like ChatGPT, Microsoft Copilot, and Google Gemini, posing security risks. Despite company policies against such practices, 57% of employees admitted to inputting high-risk information, highlighting the need for secure enterprise AI solutions. TELUS Digital's Fuel iX platform aims to address these security gaps by offering AI capabilities with robust security and compliance features.

The survey also indicates that many employees rely on AI tools to enhance productivity, with 60% stating it helps them work faster and 57% saying it makes their job easier. However, only 24% of companies require mandatory AI training, and many lack clear AI guidelines. TELUS Digital emphasizes the importance of providing secure AI tools to mitigate risks while benefiting from productivity gains. The findings will be showcased at the 2025 Mobile World Congress, where TELUS Digital will discuss its AI solutions and their impact on telecom operations.

Key takeaways:

  • 57% of enterprise employees admit to entering high-risk information into publicly available generative AI assistants, exposing critical security gaps in enterprise AI usage.
  • Nearly 68% of employees use generative AI assistants through personal accounts, highlighting the rise of "shadow AI" and associated risks.
  • Only 24% of employees said their company requires mandatory AI assistant training, indicating a lack of adequate training and guidelines.
  • 84% of employees want to continue using AI assistants at work, citing benefits such as increased creativity and the ability to offload repetitive tasks.
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