In addition to the inventory management system, Walmart has introduced other AI tools such as an "Ask Sam" voice assistant for employees, AI-powered cameras for self-checkout machines, and a chatbot for customers. The company is also planning to explore more emerging tech like augmented reality and virtual reality, and increase automation in their fulfillment centers. Walmart aims to upskill its workforce to adapt to these technological advances rather than replace them.
Key takeaways:
- Walmart has been investing heavily in AI to improve customer experience and supply chain efficiency, particularly during the holiday season.
- The retailer's AI-powered inventory management system predicts demand based on local demographics, macroeconomic trends, and weather events, and redistributes stock accordingly.
- Other AI tools include an 'Ask Sam' voice assistant for employees, AI-equipped self-checkout machines, a conversational chatbot for customers, and an optimized delivery system.
- Walmart plans to continue embracing emerging tech such as augmented reality and virtual reality, and aims to upskill its workforce to adapt to technological advances rather than replace them.