Despite these challenges, some believe that the tools could lead to a paradigm shift in social media, encouraging more positive online interactions and potentially reducing polarization. Jigsaw is making the tools freely available to independent developers, hoping that smaller online spaces will adopt them and demonstrate their popularity with users. However, the company acknowledges that the tools are not perfect and that more work is needed to ensure they do not have hidden biases.
Key takeaways:
- Jigsaw, a Google subsidiary, has developed a new set of AI tools that can score posts based on the likelihood that they contain good content, such as evidence-based reasoning, personal stories, or fostering human compassion.
- The new AI tools could allow the designers of online spaces to rank posts in a new way, prioritizing nuanced or compassionate comments over those that receive the most likes or comments.
- Despite the potential benefits, there are concerns that the AI tools could exacerbate the problem of AI-generated content flooding the internet, and could potentially marginalize certain voices due to ingrained biases in large language models (LLMs).
- Jigsaw is making the tools freely available for independent developers, hoping that smaller online spaces will build up an evidence base that the new forms of ranking are popular with users.