However, the platform's flexibility could potentially expose OpenDialog to criticism that it is merely a 'middle-ware' player without a robust platform of its own. CEO Terry Walby counters this by stating that the platform's fluid architecture can manage conversations in a more human-like manner and can exploit different language models for appropriate parts of the conversation. The company's focus on healthcare and insurance sectors is expected to make it a good fit for these industries.
Key takeaways:
- UK startup OpenDialog has raised $8 million in a Series A funding round led by Alboin VC, bringing its total funding to $13 million. The company offers a customisable platform for regulated sectors, combining Large Language Models (LLMs) with a no-code platform.
- OpenDialog's platform allows organizations to integrate the best AI models into one automation platform. It claims one insurance client automated 9 out of 10 tasks, from selling policies to handling claims.
- The company's focus on healthcare and insurance sectors could make it a good fit for these industries, which need high guard rails on an AI-driven approach due to regulatory requirements.
- OpenDialog's CEO Terry Walby believes that by not being built on one foundational model, and having a more flexible platform, the company will be able to mix and match various LLMs so that clients can get the flexibility they want.