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The new AI assistants may not speak your language

Sep 28, 2023 - restofworld.org
Microsoft has integrated its new AI assistant, Copilot, into the Windows 11 operating system, allowing it to access data from workplace tools like Outlook, Teams, and Calendar. However, the AI's effectiveness is limited by its training on predominantly English-language text, resulting in poor performance in other languages. Despite this, tech companies are incorporating generative AI into their most widely used products, such as Google's Bard and Amazon's Alexa, both of which also have language limitations.

The language gap is a significant issue as it affects the accessibility of these AI technologies across different regions. Microsoft's Copilot currently supports only eight languages, and while the company plans to add more over time, the problem remains that these AI systems are more capable in English. This uneven distribution of technological power poses a challenge for the tech industry's promise of global scale.

Key takeaways:

  • Microsoft has integrated its new AI assistant, Copilot, into Windows 11, allowing it to draw on data from workplace tools like Outlook, Teams, and Calendar.
  • Large language models (LLMs) like Copilot are primarily trained on English-language text, leading to a language gap in their performance with non-English languages.
  • Other tech companies like Google and Amazon are also integrating LLMs into their products, but these also have limitations in language support.
  • Microsoft and other tech companies are facing a challenge in ensuring the new generation of AI assistants are accessible and effective across different languages and regions.
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