The company's founder, Rajat Suri, stepped down as CEO shortly after announcing the collaboration with OpenAI, which may indicate internal issues. The new CEO acknowledged that human agents will always be necessary for order accuracy, casting doubt on the effectiveness of Presto Voice. This case serves as a warning to other AI companies about overpromising on AI capabilities, reminding that AI is still a developing technology and far from replacing human jobs.
Key takeaways:
- Presto, a company specializing in drive-thru AI technology, is under scrutiny for its claims about the capabilities of its AI. SEC filings reveal that human intervention is required for 70% of its orders.
- The company initially claimed that its technology, Presto Voice, could handle over 95% of orders without human intervention. However, it was later revealed that off-site workers in the Philippines were involved in taking orders.
- Presto's collaboration with OpenAI and its use of ChatGPT to train Presto Voice and create more natural AI responses have been called into question due to the technology's inability to independently take orders.
- The case of Presto serves as a warning to other AI companies about overpromising on the capabilities of AI. It highlights the ongoing challenges and limitations of AI technology, particularly in replacing human jobs.