Khurana shares practical advice for organizations looking to scale AI, emphasizing the importance of securing core processes, prioritizing process alignment over full integration, focusing on real-time data, using customer-centric AI solutions, and developing cross-functional AI teams. He highlights that adopting AI is not just about technology upgrades but about building systems that evolve with market conditions, ultimately making data-driven decision-making integral to business strategy.
Key takeaways:
- AI is being used at Wesco International to transform supply chain management by turning data into meaningful action across operations.
- Wesco's Inventory Command Center utilizes real-time data and AI for adaptive inventory management, allowing for quick adjustments to stock levels and purchasing decisions.
- The Unified Sales Desk CRM system enhances customer interaction by providing sales representatives with AI-driven insights for better customer service and identifying sales opportunities.
- Key principles for adopting AI at scale include securing core processes, prioritizing process alignment, focusing on real-time data, using customer-centric AI solutions, and developing cross-functional AI teams.