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This Week in AI: The Future of Work and Home

Jan 12, 2024 - pymnts.com
The article discusses the increasing integration of generative artificial intelligence (AI) across various industries, including retail, automotive, and financial services. Walmart and Amazon are leveraging AI for improved customer experiences and personalized shopping, while Microsoft and the Pacific Northwest National Laboratory have used AI to design a battery requiring less lithium. OpenAI's ChatGPT Enterprise has gained traction in the corporate world, and Mastercard is developing an AI tool for small businesses. Volkswagen has integrated OpenAI's AI chatbot into its voice assistant for a more connected car experience.

However, the article also highlights the potential risks of AI, such as increased access to cybercrimes and the spread of misinformation. A bipartisan congressional working group is being formed to explore the impact of AI on the financial services and housing industries. The World Economic Forum has identified misinformation and disinformation as the top global risk in the next two years. In response to these threats, ID R&D has introduced a voice clone detection tool to combat AI-driven fraud. The article also mentions the impact of AI on employment, with companies like Duolingo and Google reducing their workforce due to AI integration.

Key takeaways:

  • Generative AI is being increasingly integrated into various industries, including retail, automotive, and enterprise, with companies like Walmart, Amazon, and Volkswagen leveraging it for improved customer experience and operational efficiency.
  • AI's potential risks, particularly in terms of cybercrime and misinformation, are being recognized, leading to the development of tools like ID R&D's voice clone detection tool and the formation of a congressional working group to explore AI's impact on financial services and housing industries.
  • AI's integration into work is leading to job cuts in companies like Google and Duolingo, but it's also seen as a necessary step for businesses to avoid being left behind, as per James Clough, CTO and co-founder of Robin AI.
  • OpenAI's ChatGPT Enterprise and AI Copilot app are gaining traction, with the former reportedly signing up 260 businesses within four months of its launch, despite Microsoft's AI Copilot app offering the same tech for free.
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