Thoughtly's platform also includes an intuitive drag-and-drop editor for easy deployment and management of AI agents, advanced natural language processing capabilities for fast and accurate responses, and an "agent accelerator" program for expert setup and customization of AI agents at no extra cost. The startup's offering is expected to reduce operational costs, mitigate agent churn, and enhance customer satisfaction, thereby improving the customer engagement landscape and setting new benchmarks in the field.
Key takeaways:
- New York-based startup Thoughtly has announced their seed funding initiative for their CCaaS platform, which aims to replace human call center agents with AI agents.
- Thoughtly's AI agents are designed to be indistinguishable from human agents, capable of handling both inbound and outbound calls for high-volume contact centers.
- The company offers an "agent accelerator" program that provides expert setup and customization of AI agents at no additional cost, and their AI agents can be personalized to reflect specific brand personalities.
- Thoughtly's platform is expected to reduce operational costs, mitigate agent churn, and enhance customer satisfaction, potentially revolutionizing the customer engagement landscape.