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Toronto Regional Real Estate Board Taps Ardi to Enhance Member Service

Feb 20, 2025 - financialpost.com
The Toronto Regional Real Estate Board (TRREB) is set to introduce Ardi, an AI-powered virtual Member service agent, to enhance support for its 68,000+ Members. Ardi, which stands for Artificial Reasoning and Decision Intelligence, will provide 24/7 assistance, offering instant and accurate responses to a wide range of inquiries, from basic questions to complex, data-driven topics. This initiative aims to improve efficiency and consistency in Member support, allowing TRREB staff to focus more on delivering value. Ardi will initially be launched internally to train staff and build its knowledge base, with a full rollout to Members expected in the summer.

TRREB CEO John DiMichele and Associate CEO Kevin Crigger emphasize the importance of leveraging innovative technologies like Ardi to modernize Member engagement and internal operations. Developed by Voiceflip Technologies Inc., Ardi is designed to handle high call volumes, operate in 25 languages, and provide reliable support across multiple communication platforms, including SMS, voice, WhatsApp, and Facebook Messenger. This move underscores TRREB's commitment to embracing technology to enhance service delivery and operational efficiency.

Key takeaways:

  • The Toronto Regional Real Estate Board (TRREB) is introducing Ardi, an AI-powered virtual Member service agent, to enhance support for its 68,000+ Members.
  • Ardi will provide 24/7 assistance across multiple platforms in 25 languages, offering instant and accurate responses to Member inquiries.
  • TRREB plans to launch Ardi internally first to train staff, with a full rollout to Members expected in the summer.
  • Voiceflip Technologies Inc., the developer of Ardi, aims to improve operational efficiency and customer service for real estate associations.
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