The article further argues that trust in AI is influenced by factors beyond the AI system itself, such as the reputation of the company that develops it and the user's own experiences and habits. It warns of the potential risks of placing too much trust in AI, such as the erosion of human agency and the conditioning of individuals to decisions made by AI. The article concludes by calling for safeguards to ensure that the quest for convenience does not lead to a loss of understanding and control over AI-driven decisions.
Key takeaways:
- Trust in AI is a complex issue that involves not only the system's performance and reliability, but also its transparency, explicability, adaptability, and its ability to uphold human rights and values.
- Factors such as the reputation of the company or organization that develops the AI, the publicity it receives, and the habits and affordances it creates can also contribute to the creation of trust in AI.
- There is a risk that the benefits provided by AI could lead to a gradual erosion of human agency, as people become more conditioned to decisions made by AI and less willing to understand the reasoning behind them.
- In the AI era, it is crucial to erect safeguards to ensure that taking the time and effort to understand does not become a human behavior in danger of extinction.