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Uber Eats to launch Google-powered chatbot in late 2023 | TechCrunch

Sep 20, 2023 - news.bensbites.co
Uber Eats plans to introduce a chatbot function to its customers in the U.S., U.K., Australia, and Canada. The AI assistant will initially help users find restaurant deals and reorder favorites, and later assist with meal planning, finding grocery sales, and ordering recipe ingredients. The chatbot, powered by Google's PaLM 2 LLM and informed by Uber's catalog of over 900,000 merchants, will engage customers in a conversational manner, potentially leading to more conversions.

Other delivery apps are also integrating AI into their platforms. DoorDash launched an AI-powered voice ordering technology in August and is developing its own chatbot. Instacart has introduced a similar tool, "Ask Instacart," powered by ChatGPT, which offers personalized recommendations to save customers time.

Key takeaways:

  • Uber Eats plans to launch a chatbot function to help users find restaurant deals, reorder favorites, meal plan, find grocery sales, and order recipe ingredients.
  • The AI assistant will be powered by Google’s PaLM 2 LLM and will use Uber's catalog of over 900,000 merchants for information.
  • Other delivery apps like DoorDash and Instacart are also integrating AI into their platforms, with features like AI-powered voice ordering and personalized recommendation tools.
  • Uber believes the chatbot feature will save customers time and effort by eliminating the need to scroll through menus and navigate across stores.
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