The partnership will also see the development of specialized Gen AI solutions, with Konecta creating proprietary, industry-specific small language models to address unique industry challenges. Konecta’s Gen AI-based co-pilot, supporting 12 languages, will be deployed across its contact centers, providing agents with real-time, context-aware support. The alliance is expected to have an immediate impact on customer satisfaction and agent productivity, while also developing AI capabilities focused on proactive service, enabling businesses to anticipate and resolve customer needs before issues arise.
Key takeaways:
- Uniphore and Konecta have announced a strategic alliance to advance AI in customer experience and digital transformation.
- The partnership aims to deliver industry-specific AI solutions enhancing customer experience with hyper-personalized interactions and sentiment analysis.
- The joint go-to-market strategy has an ambition of $500M in revenue over the next five years, with a strong focus on US and UK markets.
- Konecta will become Uniphore’s preferred professional services provider, and they will co-develop specialized Gen AI solutions.