The pricing structure includes a free tier for the first channel, a basic plan at $75/month, a startup plan at $125/month, and a growth plan with custom pricing. All plans come with features like conversation tracking, dynamic message assignment, and unlimited messages. The startup and growth plans offer additional features like mass Slack messages, inbound email relay, integrations & API access, SLA and response analytics, and more.
Key takeaways:
- Unthread is an integrated solution within Slack that allows for automatic assignment of messages, triage, escalation, collaboration, education, and measurement of response times and SLA violations.
- Unthread can automatically categorize messages, suggest responses based on common requests, and allows users to add their own tags for roadmap planning and prioritization.
- Unthread offers three pricing tiers: Basic, Startup, and Growth, each with different features and capabilities. The Basic tier is free to use for the first channel.
- Unthread works across various industries including Fintech, Infrastructure SaaS, HR Tech, Agencies, Open Source, and Productivity Tools, providing instant communication, top-tier support, and faster product feedback loops.