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US Workers Have Doubts About AI in the Workplace, Survey Finds

Feb 28, 2025 - cnet.com
A recent survey by Pew Research Center reveals that only 16% of US workers use AI in their jobs, with many expressing concerns about its impact on the workplace. More than half of the surveyed workers are more worried than hopeful about AI's influence, and 32% believe it will lead to fewer job opportunities, a sentiment that rises to 37% among lower-income workers. Despite significant investments in AI by companies like Apple, Google, and OpenAI, AI chatbots are not widely used, with 55% of workers rarely or never using them. This contrasts with the $1 trillion investment in AI across industries.

The findings align with research by Winnie Kroculick and Antara Dutta, authors of the upcoming book "Own Your Future – AI for All." They note that AI adoption follows typical patterns of technological disruption, creating both fear and anticipation. While company leaders view AI as a tool for efficiency and innovation, employees often see it as a threat to job security. Kroculick and Dutta emphasize the importance of employees proactively adapting to AI to avoid being left behind, with early adopters typically being younger workers. They advise older workers and those hesitant about AI to embrace the technology to remain competitive in the workforce.

Key takeaways:

  • Only 16% of US workers use AI in their jobs, with many expressing concerns about its impact on the workplace.
  • More than half of the surveyed workers are more worried than hopeful about AI's impact, with 32% believing it will lead to fewer job opportunities.
  • AI chatbots are not widely used, with 55% of workers rarely or never using them, despite significant investments in AI by companies.
  • There is a divide between company leaders who see AI as beneficial and employees who view it as a threat, highlighting the need for proactive adaptation to AI technologies.
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