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User Experience Design In A World Of AI Assistants

Nov 06, 2023 - forbes.com
The article discusses the future role of artificial intelligence (AI) assistants in optimizing user experiences. The author envisions a world where personal AI assistants (PAIAs), system AI assistants (SAIAs), and equipment AI assistants (EAIAs) interact seamlessly to optimize activities. The AI assistants will adapt the mode of information delivery based on the individual's current activity, location, and situation.

The role of user experience designers will shift from crafting user interfaces to creating adaptive frameworks and guidelines for AI assistants. The designers will need to collaborate with experts in human psychology, sensory perception, and contextual awareness to create guidelines for AI assistants. The article concludes by emphasizing the need for AI assistants to foster active human participation to prevent individuals from becoming overly dependent on them.

Key takeaways:

  • AI assistants are expected to reshape user experience by optimizing each experience for each individual, adapting the mode of information delivery to the context in which an AI assistant and an individual find themselves.
  • The role of the user experience designer will shift from crafting the 'last mile' of user experience to becoming the architect of the intelligent design that guides AI assistants.
  • Designers will need to collaborate closely with experts in human psychology, sensory perception and contextual awareness to create a holistic set of guidelines that can guide AI assistants in crafting truly adaptive and compelling user experiences.
  • It is imperative for AI assistants to be designed to include mechanisms that foster active human participation to prevent individuals from becoming excessively dependent on their AI assistants and maintain an active relationship with the evolving world around them.
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