Sampath also emphasizes the importance of connectivity in modern life, stating that it is essential for everything from work to education. He admits that Verizon's approach to returning to the office in 2023 was a mistake, as it did not align with the preferences of the upcoming Gen Z workforce. He advocates for flexibility and listening to employee needs to retain talent.
Key takeaways:
- Sowmyanarayan Sampath, CEO of Verizon's consumer group, aims to make Verizon the world's best AI-applied company by 2024, with a focus on internal workflows and customer interactions.
- Sampath is concerned about the uncertainty surrounding interest rates, the economy, elections, and geopolitical issues, and urges leaders to stay the course and not let short-term distractions derail long-term plans.
- He believes that connectivity is key and is the gateway to banks, education, and work, and has used this belief to rally his team around a common purpose.
- Sampath admits that Verizon's approach to returning to the office in 2023 was not entirely successful, and emphasizes the need for flexibility and understanding the work preferences of the upcoming Gen Z workforce.