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Voiceflow, a platform for building conversational AI experiences, raises $15M | TechCrunch

Aug 15, 2023 - techcrunch.com
Voiceflow, a platform for creating conversational AI, has raised $15 million in a funding round led by VC firm OpenView, bringing its total raised to $35 million and valuing the startup at $105 million post-money. The company plans to use the funds to enhance product innovation, including the addition of an LLM-powered AI builder for customer support. Voiceflow, which was launched in 2019, is a collaborative design platform for building AI agents and allows integration with any existing natural language understanding platform or technology stack.

The Toronto-based startup has a customer base of 450, including Amazon, JP Morgan, The Home Depot, State Farm, Vodafone, and an unnamed government agency, with around 130,000 users on the platform. The company's signups and usage have roughly doubled since the launch of ChatGPT in November, as interest in conversational AI grows. Voiceflow enables both non-technical and technical stakeholders to collaboratively build AI agents for any use case in a safe, controlled environment.

Key takeaways:

  • Voiceflow, a platform for creating conversational AI, has raised $15 million in a funding round led by VC firm OpenView, bringing its total raised to $35 million and valuing the startup at $105 million post-money.
  • The company plans to use the funding to enhance product innovation, including the addition of an LLM-powered AI builder for customer support and more.
  • Voiceflow allows companies to design, test, and deploy AI agents without being tied to a specific model or technology, and can integrate with any existing natural language understanding platform or technology stack.
  • Voiceflow has a customer base of 450, including Amazon, JP Morgan, The Home Depot, State Farm, Vodafone, and an unnamed government agency, with around 130,000 users on the platform.
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