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Want to see an NHS doctor? Prepare to cough up your data first. | TechCrunch

Mar 18, 2024 - techcrunch.com
The UK's National Health Service (NHS) is increasingly relying on third-party software to manage patient appointments, leading to concerns about data privacy. The software, which is used to triage cases based on urgency, requires patients to provide personal data to private companies. This shift has been driven in part by government pressure to meet a two-week limit for patient appointments. The NHS has also made controversial data-sharing deals with companies like Google's DeepMind and Microsoft. Critics argue that the more data is spread, the higher the risk it will be used against patients' interests.

The value of NHS data could be as much as £9.6 billion ($12 billion) annually, according to Ernst and Young. The NHS's comprehensive national coverage, longitudinal data collection, and standardized patient records make it a valuable resource for AI development. However, the increasing reliance on third-party software means patients often have no choice but to share their data with private companies. Critics argue that this could lead to data misuse and breaches, and call for greater transparency and control over how patient data is used.

Key takeaways:

  • Patients in the U.K. are increasingly having to share their personal data with private companies in order to get a doctor's appointment, due to the use of third-party software to manage appointments and prioritize cases.
  • The NHS has struck controversial data-sharing deals with companies such as Google's DeepMind and Microsoft, and many clinics are using private companies to manage primary care appointments.
  • There is concern about the potential misuse of this data, with a recent investigation revealing that sensitive health information donated for medical research was shared with insurance companies.
  • The shift towards digitization and the use of third-party software has been accelerated by the COVID-19 pandemic, and there is concern about the implications for patient privacy and data security.
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