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We talked to the guy who was stuck in a Waymo robotaxi on a dizzying loop | TechCrunch

Jan 09, 2025 - techcrunch.com
A video of a Waymo robotaxi stuck in a loop recently circulated on social media, highlighting issues with the autonomous vehicle's software. Mike Johns, CEO of Digital Mind State, experienced a similar incident when his Waymo robotaxi circled a parking lot near Phoenix airport. Although Waymo confirmed the incident and stated it was resolved with a software update, Johns expressed concerns about the lack of immediate human intervention and the potential for hacking. The company did not charge him for the ride and later reached out after his video gained media attention.

Missy Cummings, a professor of autonomy and robotics, emphasized the need for a straightforward emergency disengagement option in autonomous vehicles to address potential security risks. Waymo claims its vehicles have a pull-over button accessible to riders, but Johns was not informed of this during his incident. Cummings criticized the reliance on riders to resolve issues through their apps, citing potential connectivity problems and user error. The incident underscores the importance of balancing AI advancements with human oversight in autonomous systems.

Key takeaways:

  • Waymo robotaxis experienced incidents where they got stuck in loops, prompting software updates to address the issue.
  • Rider support agents cannot directly control the vehicle, which raised concerns about the effectiveness of remote assistance in urgent situations.
  • Waymo vehicles have a pull-over button for emergencies, but it was not effectively communicated to the rider during the incident.
  • Experts emphasize the need for a straightforward emergency disengagement option in autonomous vehicles to ensure passenger safety.
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