Crowder adopts an operations-first approach, incorporating AI into the organization's operations to continually enhance its efficiency. This has led to significant improvements, such as self-service solutions that boost productivity and automated IT that rectifies bugs before they become noticeable.
Key takeaways:
- Scott Crowder, CIO of BMC Software, emphasizes that modernizing IT is a continuous process and a key part of a CIO's role.
- He spoke at the 2023 Forbes CIO Next Summit, sharing his experiences of leading the organization through multiple tech transformations.
- Crowder uses an operations-first approach, integrating AI into the organization's operations to continuously streamline processes.
- This approach has led to game-changing results such as self-service solutions that maximize productivity and automated IT that fixes bugs before they're noticed.