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What exactly is an AI agent? | TechCrunch

Jul 14, 2024 - news.bensbites.com
The article discusses the concept of AI agents, software that performs tasks traditionally done by human customer service agents, HR personnel, or IT help desk employees. However, there is no consensus on what exactly constitutes an AI agent, with different tech companies having varying definitions. Google sees them as task-based assistants, Asana views them as an extra employee, and startup Sierra sees them as customer experience tools. Despite the lack of a cohesive definition, AI agents are designed to complete tasks in an automated way with minimal human interaction.

The article also highlights the challenges and future prospects of AI agents. While AI agents are expected to do more on behalf of humans as AI becomes more capable, crossing systems and dealing with contingencies in a truly automated way is still a challenge. The industry is working towards creating an AI agent infrastructure, a tech stack designed specifically for creating the agents. However, it's noted that we are still in a transition period and further advances and breakthroughs are needed for AI agents to operate as envisioned.

Key takeaways:

  • AI agents are AI-fueled software designed to perform tasks that a human might have done in the past, but there is no consensus on the exact definition of what constitutes an AI agent.
  • These agents use a number of AI technologies such as natural language processing, machine learning, and computer vision to operate autonomously or alongside other agents and human users.
  • There are challenges in getting AI agents to operate independently, especially when it comes to handling contingencies and accessing multiple systems.
  • The industry is working towards creating AI agents that can operate independently and take abstract goals, but we are still in a period of transition and there are still advances and breakthroughs needed for AI agents to operate as envisioned.
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