The article also highlights the pressure on CIOs to deliver the kind of experiences seen with consumer-facing AI technologies like ChatGPT. However, there is a tension between this pressure and the natural tendency of CIOs to move cautiously with new technologies. Companies are working to establish the necessary infrastructure, processes, and governance to successfully implement generative AI, with use cases being a significant part of the discussion. Despite the challenges, some companies have reported positive results from their initial explorations of generative AI.
Key takeaways:
- Despite the hype around generative AI, many companies are proceeding cautiously with only 4% of large company CIOs launching significant projects, according to a Morgan Stanley survey.
- There is a tension between the desire to deliver impressive AI experiences, like those seen with ChatGPT, and the natural tendency of CIOs to move cautiously with new technologies.
- Companies are focusing on building the necessary infrastructure, including people, processes, and governance, to successfully implement generative AI.
- While companies are interested in the potential of generative AI to increase efficiency, they are also cautious, recognizing that it's still early days and they need to learn through experimentation if it's truly transformative.