The study suggests that technology-driven solutions are essential to address these systematic failures. Modern platforms can leverage real-time data cross-referencing, artificial intelligence, and machine learning to predict changes, identify inconsistencies, and ensure accurate provider information. These technologies can automate compliance reporting and maintain data accuracy, reducing administrative burdens and improving patient care. The findings emphasize the need for a shift away from manual processes to technology-based solutions to meet regulatory requirements and patient needs effectively.
Key takeaways:
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- Provider directory mandates are failing, with inaccuracies persisting for an average of 540 days, far exceeding the 90-day federal update requirement.
- Manual processes for verifying provider information are inadequate, leading to significant barriers for patients and challenges in maintaining accurate directories.
- Technology solutions, such as real-time data cross-referencing and AI, can improve accuracy and compliance in provider directories.
- Inaccuracies in provider directories can exacerbate health equity issues, particularly in rural areas, and lead to delayed care and unexpected costs for patients.