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Will Google have to roll back its AI answers?

May 24, 2024 - businessinsider.com
Google's new AI Overview feature, which replaces traditional search results with AI-generated answers, is under scrutiny as users find incorrect and sometimes absurd responses. Despite the criticism, Google insists that these flawed answers are rare and that it is actively addressing them as they emerge. The company emphasizes that the majority of AI Overviews provide high-quality information and that it is using feedback to improve its systems.

However, concerns arise about the potential implications if Google fails to rectify these errors promptly and if regular users lose confidence in Google's search capabilities. Google's new feature also raises questions about the responsibility and authority the tech giant is assuming by providing direct answers instead of links to possible answers. Despite the criticism, it seems unlikely that Google will backtrack on this feature, as it aims to stay ahead of other AI engines like ChatGPT.

Key takeaways:

  • Google's AI Overview feature, which provides AI-generated answers to search queries, has been criticized for generating incorrect or nonsensical responses.
  • Google maintains that these flawed responses are rare and that it is actively addressing them as they arise.
  • There are concerns that if these issues persist and become widely known, it could damage public trust in Google's core search function.
  • Despite these issues, Google is unlikely to abandon the AI Overview feature as it represents a strategic move to compete with other AI platforms like ChatGPT.
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