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Workday on lessons learned from Iowa and Maine project woes

Jan 02, 2025 - theregister.com
Workday CEO Carl Eschenbach asserts that over 90% of the company's SaaS HR and finance application rollouts are successful, despite notable challenges in projects with the states of Maine and Iowa. Eschenbach emphasizes the importance of thorough scoping before implementation to avoid issues and highlights Workday's active involvement with customers and partners in this phase. While some public sector projects have faced difficulties, Workday has secured recent government contracts in the US and UK, including a significant deal with UK central government departments.

Eschenbach also discusses Workday's new AI platform, Illuminate, which aims to enhance HR and finance tasks. He claims that AI solutions will offer strong returns on investment, with potential productivity improvements and workforce optimization benefits. Workday's AI models are built using data from 80% of its customers under an "innovation agreement," ensuring customer data privacy. Despite economic challenges, particularly in EMEA, Eschenbach hopes AI advancements will drive growth and maintain Workday's strong profit margins.

Key takeaways:

  • Workday CEO Carl Eschenbach claims over 90% of Workday's SaaS HR and finance implementations are successful, despite challenges in Maine and Iowa.
  • Workday's new AI platform, Illuminate, aims to enhance HR and finance tasks, with AI models built from data of 80% of its customers.
  • Eschenbach emphasizes the importance of thorough scoping before implementation to ensure project success and highlights Workday's collaboration with partners.
  • Workday is focusing on demonstrating the long-term business value of AI, despite current economic challenges affecting sales, especially in EMEA.
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