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Xiaohongshu Scrambles to Hire English-Speaking Content Moderators

Jan 17, 2025 - wired.com
Xiaohongshu, known internationally as RedNote, is urgently seeking English-speaking content moderators due to a sudden influx of American users anticipating a potential TikTok ban in the U.S. The platform is struggling to manage the surge in English-language content, with job listings appearing on Chinese recruitment sites for moderators who can handle the increased volume. The Chinese government has expressed concern over foreign content on Xiaohongshu, prompting the platform to ensure that China-based users cannot see posts from U.S. users. This situation highlights the challenges of content moderation, especially given the sensitive nature of content that must be censored according to Chinese laws.

The influx of American users, estimated at 700,000 in two days, is straining Xiaohongshu's moderation capabilities. The platform is reportedly delaying the visibility of new posts to allow time for review, indicating a lack of immediate moderation resources. Content moderation in China is typically outsourced to contractors, a low-paying and tedious job. Some American users have already experienced censorship, as the platform enforces Chinese government regulations on politically sensitive content. The situation underscores the limitations of banning apps like TikTok and suggests a need for broader legislation on data privacy and cybersecurity to address concerns with Chinese-owned platforms.

Key takeaways:

  • Xiaohongshu is urgently seeking English-speaking content moderators due to a sudden influx of American users amid potential TikTok bans in the US.
  • China's Cyberspace Administration has expressed concern about foreign content on Xiaohongshu and has instructed the platform to restrict visibility of US user posts to China-based users.
  • Content moderation on Chinese platforms is complex and requires proficiency in relevant languages, posing challenges for Xiaohongshu in quickly scaling its moderation capabilities.
  • The situation highlights the limitations of banning individual apps like TikTok and suggests a need for broader legislation on data privacy and cybersecurity.
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