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YC-backed Hona looks to reduce the communication friction between law firms and their consumer clients | TechCrunch

Jun 17, 2024 - techcrunch.com
Manny Griffiths, after experiencing communication issues with his personal injury lawyer, co-founded Hona, a communication portal that integrates with a law firm's existing case management software to provide automated updates to clients. The platform, which saw strong demand even before its February 2022 launch, aims to allow clients to track their case progress similar to tracking an Amazon package. Hona, which currently works with over 500 law firms and has been used by 308,000 clients, recently raised $9.5 million in a Series A round.

Hona's AI-generated case updates, educational resources, and answers to client questions are approved by lawyers to ensure accuracy. The company initially focused on consumer-facing legal practices like personal injury and criminal defense, where clients are less likely to understand the legal system. Hona, which recently launched an e-signature tool, plans to expand its services to include billing and payment features, and hopes to extend its reach to B2B law practices in the future.

Key takeaways:

  • Manny Griffiths and his co-founders launched Hona, a communication portal that integrates with a law firm's existing case management software and sends automated updates to clients, aiming to improve communication between lawyers and their clients.
  • Hona has seen strong demand, growing its revenue by 400% in 2023 and currently working with over 500 law firms and 308,000 clients. The company recently closed a $9.5 million Series A funding round.
  • The platform uses AI to generate case updates, educational resources, and answers to client questions, with law firms deciding what information the AI system can access to ensure accuracy and prevent misinformation.
  • Hona initially focused on consumer-facing legal practices like personal injury and criminal defense, but plans to expand to B2B law practices in the future. The company is also planning to add services like billing and payment, and recently launched an esignature tool for documents.
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