In addition to the chatbot, Yelp is introducing a new “Project Ideas” section and revamping its guest manager experience for over 11,000 restaurants on its network. The new design allows restaurant operators to see real-time table status and add notes for shift managers. Yelp is also rolling out waitlist updates with more accurate waiting times and text message updates for place-in-line status. The company is also redesigning the Yelp Kiosk so users can easily join the waitlist and check themselves into the restaurant.
Key takeaways:
- Yelp has announced a new AI-powered chatbot that helps users connect with relevant businesses for their tasks. The chatbot uses OpenAI’s large language models and Yelp's own data to ask users about their problems and connect them with relevant professionals.
- The company is also introducing a new “Project Ideas” section to encourage users to start new projects that might involve searching for services on Yelp. The feature will become more personalized with recommendations and checklists later in the summer.
- Yelp is launching an API, Yelp Fusion AI, that allows other sites to include an AI-powered bot for business discovery. The bot can provide suggestions with information including Yelp ratings, price details, review highlights, photos, and AI-powered business summaries.
- Yelp is revamping its guest manager experience for more than 11,000 restaurants on its network. The new design allows restaurant operators to see cover flow for better staff utilization, look at real-time table status, and add notes for shift managers. Yelp is also rolling out waitlist updates with more accurate waiting times and text message updates for place-in-line status.