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Zoho Corporation Announces Zia Agents; AI Platform Supporting Autonomous Agents Across Organization's Broad Portfolio

Feb 04, 2025 - financialpost.com
Zoho Corporation has announced the launch of Zia Agents, an AI platform designed to support autonomous agents across its extensive portfolio of over 100 products. This initiative marks a significant expansion of Zoho's AI capabilities, building on its decade-long investment in artificial intelligence. The new platform includes Zia Agents, Agent Studio, and Agent Marketplace, enabling enterprises to create, deploy, and distribute intelligent digital agents. These agents are designed to enhance productivity and customer experience by performing specific tasks across various functions such as account management, customer support, and sales. Zoho's Co-founder and Chief Scientist, Sridhar Vembu, emphasized the company's commitment to leveraging its engineering expertise and data privacy standards to deliver powerful AI solutions.

The Zia Agent Studio offers no-code and low-code options for building customized agents, while the Agent Marketplace allows for the distribution and reuse of these agents. This development follows a period of record growth for Zoho, which added 110,000 new customers globally in 2024, bringing its total to over 850,000. Zoho's AI solutions benefit from a vast range of functional data, positioning the company uniquely in the market. The rollout of these capabilities will begin with a limited set of customers and expand monthly. Zoho Corporation, headquartered in Chennai, India, is a privately-held company with over 18,000 employees and a strong commitment to user privacy, operating its own data centers to ensure data security.

Key takeaways:

  • Zoho Corporation has announced Zia Agents, a new AI platform that supports autonomous agents across its broad portfolio of products.
  • The Zia Agent Studio allows users to build and deploy customized agents with no-code and low-code experiences, which can be distributed through the Agent Marketplace.
  • Zoho Corporation's AI solutions are informed by a vast range of functional data, serving over 850,000 customers globally, which is a core differentiator for the company.
  • Zoho Corporation emphasizes privacy and security, owning and operating its data centers to ensure complete oversight of customer data.
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