In June, Zoom introduced two new AI features, a meeting summary tool and a chat message composing tool. When users enable these features, they sign a consent form allowing Zoom to use their individual content to train its AI models. A Zoom spokesperson stated that customers decide whether to enable these AI features and whether to share content with Zoom for product improvement purposes.
Key takeaways:
- Zoom has updated its terms of service to allow the use of customer data for training its artificial intelligence (AI) models.
- The "service-generated data" that Zoom can use includes product usage, telemetry and diagnostic data, and there is no opt-out option provided.
- Zoom clarified that it does not use audio, video or chat content for training its AI models without customer consent.
- When users enable new generative AI features, they sign a consent form allowing Zoom to train its AI models using their individual customer content.