Zoom's AI advancements extend to customer experience improvements with Zoom Virtual Agent, AI-intent routing, and Advanced Quality Management. The platform also introduces Zoom Workplace for specific industries like frontline workers, clinicians, and educators, offering AI-generated summaries and streamlined workflows. Zoom Drive, a central repository for meeting assets, will launch soon, and the Custom AI Companion add-on will be available for purchase in April. These updates aim to enhance user productivity, strengthen customer relationships, and provide industry-specific solutions.
Key takeaways:
- Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task execution, conversational self-service, custom agent creation, and more.
- More than 45 new innovations announced, including AI enhancements for Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs, and Zoom Contact Center, help users get more done, do their best work, and strengthen relationships.
- New Zoom customer experience (CX) innovations include next-generation enhancements to Zoom Virtual Agent chat and the introduction of Virtual Agent for voice, AI intent routing capabilities, and Advanced Quality Management.
- Zoom AI Companion continues to be included at no additional cost for customers with the paid services in their Zoom user accounts, with specialized AI Companion capabilities, custom agent configurations, and third-party agents potentially costing an additional fee.