Zoom's approach to obtaining consent for data processing has been criticised as being incompatible with EU law. The company has been accused of using a US-style "notice" approach, where users are informed of data processing activities but not given a genuine choice to opt out. Additionally, Zoom's terms do not distinguish between personal and non-personal data, which is a requirement under EU law. The company's failure to provide clear answers to questions about its legal basis for data processing has added to concerns about its compliance with EU data protection laws.
Key takeaways:
- Zoom's recent terms and conditions update, which allows the company to use customer data to train AI models, has sparked controversy and could potentially lead to legal issues in Europe.
- The company's claim that it will not use audio, video, or chat customer content to train AI models without consent has been criticized as the consent is not freely given and the choice to opt out is not clear or easy to access.
- Zoom's approach to data processing and consent does not align with EU data protection laws, which require clear, informed, and freely given consent for data processing.
- The company's legal basis for data processing is unclear, and it has not provided straight answers to queries about its compliance with EU laws. This could potentially lead to regulatory action and fines.