Zoom rebrands existing -- and intros new -- generative AI features

Zoom is rebranding and updating several of its AI-powered features, including the AI assistant formerly known as Zoom IQ, now called the AI Companion. The AI Companion will expand to more areas of the Zoom ecosystem and will allow users to chat directly with it, ask questions about previous meetings, and take actions on their behalf. The AI Companion will also provide real-time feedback on users' presence in meetings and their conversational and presentation skills. However, these features can be turned off at any time by an account owner or administrator.

In addition, Zoom is rebranding Zoom IQ for Sales to Zoom Revenue Accelerator. The tool will now include a virtual coach to simulate conversations for onboarding and training sales team members, deal risk signals to alert sales teams if a deal hasn't progressed in a specified time, and a feature to track how competitors are mentioned on calls. These updates come as Zoom faces increased competition and a post-pandemic slump in demand, leading to layoffs and its first quarterly loss since 2018.

Key takeaways

Zoom is rebranding and updating several of its AI-powered features, including the generative AI assistant formerly known as Zoom IQ, now called the AI Companion.
The AI Companion will expand to more areas of the Zoom ecosystem and will provide real-time feedback on users' presence in meetings and their conversational skills, among other features.
Zoom IQ for Sales, Zoom's sales assistant tool, is being rebranded as Zoom Revenue Accelerator, with new capabilities including a virtual coach for training sales team members and deal risk signals.
These changes come at a challenging time for Zoom, which recently faced its first quarterly loss since 2018 and laid off 15% of its staff due to a post-pandemic slump in demand and increased competition.

Zoom rebrands existing -- and intros new -- generative AI features | TechCrunch

Key takeaways

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