The revised policy is a reiteration of Zoom's position after an earlier revision aimed at reassuring customers. The company has also rewritten Section 10 of the terms of service to clearly differentiate between "customer content" and "service generated data". Zoom's chief product officer, Smita Hashim, stated in a blog post that customers continue to own and control their content.
Key takeaways:
- Zoom has updated its terms of service to explicitly state that it does not use customer data to train artificial intelligence models for Zoom or third parties.
- The company has been under scrutiny for its terms of service language, which was interpreted as giving Zoom broad control and copyrights of customer data, potentially using it to train AI models.
- Section 10 of the terms of service has been rewritten to more clearly differentiate between “customer content” and “service generated data.”
- Zoom’s chief product officer Smita Hashim stated in a blog post that customers continue to own and control their content, and the company uses customer data to provide value-added services, not for training its own models.