The company also clarified that organizations in regulated sectors like education and healthcare often have their terms of service written and updated separately from the public ones. These organizations have their own strict data privacy requirements for business and legal reasons, and need different terms of service to ensure these requirements are met. The update follows a trend of services making changes to prevent data from being used to train AI models or to specify what data can be used and when.
Key takeaways:
- Zoom has updated its terms of service to clarify that it does not use customer data, including audio, video, chat, screen sharing, attachments or other communications, to train its AI models or those of third parties.
- The clarification came after a previous version of the terms of service suggested that "service generated data" and "customer content" could be used for AI training, causing concern among users.
- Zoom Chief Product Officer Smita Hashim stated that the update does not reflect a policy change, but was made based on customer feedback to make the company's policies easier to understand.
- Enterprises and customers in regulated sectors like education and healthcare often have their terms of service written and updated separately from the public ones, due to their own strict data privacy requirements.