Yuan acknowledges the shift towards hybrid work and aims to provide solutions for office management, including visitor check-in and desk booking. Despite competition from other software solutions, Yuan believes that Zoom's "federated" approach to AI, which uses a mix of third-party models and its own, will set it apart. Unlike competitors, Zoom will not charge extra for its AI features. However, the company will need to avoid privacy issues, which have been a concern in the past.
Key takeaways:
- Zoom CEO Eric Yuan is launching new tools including Zoom Docs, a beefier chatbot, and office booking tools to evolve Zoom into a 'communication and collaboration' platform.
- Zoom Docs, which will be available in 2024, allows users to generate documents from within a video meeting or chat and populate it with relevant content and action items using Zoom’s AI Companion.
- Zoom is also offering new office management tools for tasks such as visitor check-in and booking desks and offices, competing with software solutions like Envoy.
- Despite facing wider competition, Zoom's product expansion is aimed at increasing its 'stickiness' with existing customers by offering more productivity tools in one place.