The changes have sparked debate about user privacy and consent, with critics arguing that they push the boundaries of what is acceptable. Zoom justifies these actions as necessary for providing and improving its services. The company has yet to comment on the potential concerns raised by these changes. Aparna Bawa, COO at Zoom, clarified that customers decide whether to enable generative AI features and whether to share content with Zoom for product improvement purposes.
Key takeaways:
- Zoom Video Communications, Inc. updated its Terms of Service, which now include the company's right to compile and use 'Service Generated Data' for any purpose, including machine learning and artificial intelligence.
- The updated terms do not provide an opt-out option for users, which has raised concerns about user privacy and consent.
- Zoom's COO, Aparna Bawa, responded to the concerns stating that customers decide whether to enable generative AI features and whether to share content with Zoom for product improvement purposes.
- Despite the response from Zoom, concerns remain about the broad permissions granted to Zoom in the updated terms, particularly the lack of an opt-out option for users.