AI Answers by Cohere

Cohere Overview

Cohere is an AI-powered tool designed to enhance customer experience (CX) teams' efficiency. It helps to resolve tickets faster, reducing costs and improving customer satisfaction. Cohere offers a range of features including automation, personalized answers, and advanced analytics. It uses large language models to extract knowledge and provide accurate answers to customer queries. Additionally, Cohere can learn from past tickets to improve its responses over time, ensuring that the same question is never answered twice. It also integrates seamlessly with existing CX stacks, allowing for quick ROI.

Cohere Highlights

• Cohere uses AI to automatically resolve up to 60% of tickets, providing instant, personalized answers to customers.
• It can extract answers from past agent responses and automatically reply when the same question is asked again, resulting in a system that gets smarter over time.
• Cohere integrates with existing CX stacks, allowing for quick implementation and ROI.