Answerly
Answerly Overview
Answerly is an AI-based chatbot solution that aims to revolutionize customer engagement. It allows businesses to personalize their AI assistant with a unique name and character, reflecting their brand ethos. The AI assistant can be trained with customized knowledge about the business using the intuitive Knowledge Hub. The built-in contact form ensures no customer query goes unanswered. The chatbot can also import knowledge from existing content or data, documents/PDFs, and use it to provide accurate responses. It also offers features like widget customization, assistant customization, link sharing, QR code sharing, workspace collaboration, and more.
Answerly Highlights
- Personalized AI Assistant: Answerly allows businesses to give their AI assistant a unique name and character, reflecting their brand ethos and fostering interactive and engaging conversations with visitors.
- Knowledge Hub: This is the AI brain where businesses can create and manage content about their business for the chatbot to use in providing accurate responses.
- Built-in Contact Form: This feature ensures that no customer query goes unanswered. When the AI assistant encounters an unfamiliar situation or is unable to address a user's queries, it can automatically trigger a contact form.
Use Cases
A business wants to provide a unique and personalized customer service experience. They use Answerly to create an AI assistant with a unique name and character that reflects their brand ethos. They customize the assistant's responses and knowledge base to align with their brand's tone and language.
The business successfully creates a unique and engaging customer service experience. The AI assistant is able to handle customer queries in a manner that is consistent with the brand's image and ethos, leading to increased customer satisfaction and engagement.
A business has a vast amount of information about their products and services scattered across various documents and data sources. They use Answerly's Knowledge Hub feature to consolidate this information and train the AI assistant to use it when responding to customer queries.
The business is able to provide accurate and comprehensive responses to customer queries. The AI assistant is able to pull from a wide range of information to provide the best possible answer, leading to improved customer service and satisfaction.
A business is concerned about the AI assistant's ability to handle unfamiliar or complex queries. They use Answerly's built-in contact form feature to ensure that these queries are forwarded to a human representative for further assistance.
The business is able to ensure that no customer query goes unanswered. Even when the AI assistant is unable to provide a satisfactory response, customers are still able to get the help they need through the contact form, leading to improved customer service and satisfaction.