Caffeinated CX

Caffeinated AI Overview

Caffeinated AI is an integrated support tool designed to enhance customer support efficiency. It uses artificial intelligence to answer incoming inquiries, draft responses based on previous answers, and perform support functions like cancel/refund orders. The tool can natively integrate with every support desk and connect to any commerce stack or CRM. It is capable of understanding customer sentiment and satisfaction. Caffeinated AI is used by over 500 leading companies, handling over 1.1 million tickets and 2 million email responses per month.

Caffeinated AI Highlights

• Empowers teams by reducing full resolution times by an average of 37%.
• Offers a 57-second implementation, making it easy to install and start using.
• Features an AI chat that can answer 39% of inquiries itself, serving as a tier 1 support.