CallZen.AI

CallZen.AI Overview

CallZen.AI is a state-of-the-art multilingual AI engine designed to transcribe, summarize, and track all your business conversations. It offers a unified interface for tracking customer complaints, queries, and feedback across calls, chats, and meetings. The tool allows businesses to score their calls and chats using AI, monitor customer to partner conversations, and automate quality management. It also provides agent performance monitoring, CRM validation, custom reporting, and analytics on conversations. CallZen.AI also offers AI-assisted pitches and coaching, and automated smart insights to help businesses understand key talking points across various categories.

CallZen.AI Highlights

• AI-powered transcription and summarization of business conversations across multiple languages and dialects.
• Automated quality management and agent performance monitoring for improved customer engagement.
• Custom reporting and analytics on conversations, enabling businesses to create dashboards and reports with their own custom KPIs and metrics.