Claritiv
Claritiv Overview
Claritiv is an innovative AI tool designed to provide businesses with actionable insights from customer conversations. It focuses on identifying customer needs, pain points, and preferences, allowing businesses to tailor their strategies and products accordingly. Claritiv uses advanced machine learning and natural language processing techniques to analyze audio and video recordings of customer interactions, delivering a comprehensive understanding of customer sentiment and engagement. It also offers a unique feature of generating meeting summaries, providing a strategic snapshot of the meeting's dynamics. With Claritiv, businesses can focus on growing while the tool distills customer conversations into valuable insights.
Claritiv Highlights
- Claritiv uses advanced AI techniques to analyze customer conversations, identifying key insights that can drive business strategy.
- The platform can handle audio and video recordings, extracting the audio component from video materials for precise analysis.
- Claritiv provides succinct meeting summaries, offering a strategic snapshot of the meeting's dynamics and identifying key contributors, topics, and emotional tones.
Use Cases
A business uses Claritiv to analyze audio and video recordings of customer service calls. The AI tool identifies customer needs, pain points, and preferences from these conversations.
The business gains a comprehensive understanding of customer sentiment and engagement. This allows them to tailor their strategies and products to better meet customer needs, ultimately improving customer satisfaction and loyalty.
A company uses Claritiv to analyze recordings of internal meetings. The tool generates succinct meeting summaries, offering a strategic snapshot of the meeting's dynamics.
The company gains insights into key contributors, topics, and emotional tones during the meeting. This helps them identify areas of improvement, streamline communication, and enhance productivity.
A product development team uses Claritiv to analyze customer conversations about their products. The tool identifies key insights that can drive their product strategy.
The team is able to make data-driven decisions about product features and improvements, leading to products that better meet customer needs and preferences. This results in increased sales and market share.