Cognitive Calls

Cognitive Calls Overview

Cognitive Calls is an advanced AI tool designed to streamline call management and customer interaction. It offers seamless integration capabilities with CRM, appointment scheduling, and survey software. The tool also provides custom functions, advanced evaluations, and voice interface integration. Users can monitor campaigns in real-time, generate detailed reports, and embed audio-video features into websites or apps. Ensuring security and privacy, Cognitive Calls allows managing opt-outs, removing or anonymizing end-user data upon request.

Cognitive Calls Highlights

• Advanced call management and customer interaction with interactive support agents and advanced call routing.
• Integration capabilities with CRM, appointment scheduling, and survey software, along with access to call transcripts and recordings.
• Real-time analytics and reports, with integrations like Segment, Google Analytics, and more.