Converso is a multichannel helpdesk with integrated AI Assistants
Converso is a multichannel helpdesk with integrated AI Assistants Overview
Converso is an AI-powered helpdesk that enables businesses to automate their first line of customer support, thereby reducing the workload for front line agents. It allows businesses to connect their own AI Assistant with a shared team inbox, providing 24/7 customer support. The AI Assistant can be deployed across multiple channels such as webchat, WhatsApp, and SMS. Converso also offers the ability to transfer complex queries to human agents and manage outbound conversations for proactive customer engagement. It integrates with OpenAI and Voiceflow, allowing businesses to build their own tailored assistant or chatbot based on their own data.
Converso is a multichannel helpdesk with integrated AI Assistants Highlights
- Converso reduces agent message volumes by 50% while improving customer service levels by deploying AI Assistants across multiple channels.
- It allows seamless integration of AI Assistants with human agents, providing first line customer support and freeing up human agents for more complex tasks.
- Converso offers the ability to automate workflows, personalise communications, and ensure GDPR compliance and message confidentiality.
Use Cases
A business with a high volume of customer inquiries uses Converso to automate their first line of customer support. They integrate their own AI Assistant with their shared team inbox, enabling 24/7 customer support across multiple channels like webchat, WhatsApp, and SMS.
The business sees a 50% reduction in agent message volumes, allowing their human agents to focus on more complex tasks. Customer service levels improve due to the constant availability of support.
A company uses Converso to handle complex customer queries. When the AI Assistant encounters a query it cannot handle, it seamlessly transfers the query to a human agent for resolution.
The company is able to provide more efficient and effective customer service. Human agents are freed up to handle more complex tasks, improving overall productivity.
A business uses Converso to automate their workflows and personalise their communications with customers. They use the AI Assistant to manage outbound conversations for proactive customer engagement.
The business is able to provide a more personalised customer experience, leading to increased customer satisfaction. They also ensure GDPR compliance and message confidentiality, enhancing their reputation for data security.