Cresta

Cresta Overview

Cresta is an AI-powered tool designed to increase sales efficiency and effectiveness. It provides bespoke playbooks to improve business outcomes and narrow the performance gap within teams. Cresta's integrated contact center intelligence products transform real-time insights into actions that drive results. It offers visibility into emerging business trends, robust coaching and quality assurance, and increases agent effectiveness and efficiency. Cresta also promotes efficiency through automation by replacing repetitive conversations with AI-backed chatbots.

Cresta Highlights

• Cresta provides real-time customer intelligence that can be instantly put into action, answering critical business questions and uncovering customer trends.
• It offers AI-enabled coaching, quality assurance, and performance management, providing complete visibility into team performance and enabling faster coaching and QA.
• Cresta automates the right use cases, allowing human agents to handle the rest. It identifies the best conversations to automate and uses agent best practices to inform chatbot design.