CXCortex
CXCortex Overview
CXCortex is an AI-powered platform designed to monitor staff behaviour and customer experience across multiple communication channels. It listens to and understands your team's interactions with customers, producing graded behaviour summaries that can be used for various purposes such as issue triage, staff coaching, and knowledge base creation. The platform leverages advanced generative AI technology to provide profound insights into staff performance and customer experience, far surpassing the capabilities of manual efforts. It also offers a single dashboard for viewing all relevant customer experience data, instant alerting for urgent issues and trends, and a pay-as-you-go path for AI service transition without the need for overhauling existing communication systems.
CXCortex Highlights
- CXCortex provides real-time, minute by minute customer experience insights, allowing businesses to understand team behaviour and make more informed decisions.
- The platform uses advanced AI technology to create an accurate, self-updating knowledge base that can be used for automated client responses and staff coaching.
- CXCortex offers real-time, low-cost customer feedback and trend alerts, enabling businesses to react instantly to brand criticism, staff communication, and compliance deviations.
Use Cases
A business uses CXCortex to monitor their staff's interactions with customers across various communication channels. The AI-powered platform listens to these interactions and produces graded behaviour summaries. These summaries are then used to identify areas where staff may need additional training or coaching, helping to improve overall staff performance.
The business sees a significant improvement in staff performance, leading to increased customer satisfaction and loyalty. The knowledge base created by CXCortex also aids in staff training, making it more effective and efficient.
A company uses CXCortex to gain real-time insights into their customers' experiences. The platform's advanced AI technology allows the company to understand team behaviour and make more informed decisions. It also provides instant alerts for urgent issues and trends, enabling the company to react quickly to any potential problems.
The company is able to proactively address customer issues, leading to improved customer satisfaction and a better overall customer experience. The real-time insights provided by CXCortex also enable the company to make more informed business decisions.
A business uses CXCortex to create an accurate, self-updating knowledge base. This knowledge base is then used to automate client responses, saving the business time and resources. The platform's advanced AI technology ensures that these automated responses are accurate and relevant.
The business is able to provide quick, accurate responses to client queries, improving customer satisfaction. The automation of client responses also frees up staff time, allowing them to focus on more complex tasks.