Eclipse AI

Eclipse AI Overview

Eclipse AI is a high-performing tool designed to boost customer retention. It connects and analyses voice-of-customer data from various sources, providing actionable intelligence to reduce customer churn. The tool is capable of analysing both structured and unstructured data, including survey data, public reviews, phone, chat, and ticket logs. Eclipse AI uses a mix of natural language processing and deep learning to analyse data, which is then synthesised into human-like text using GPT-3. The tool can analyse data in 40 different languages and its physical infrastructure is hosted and managed within Amazon’s secure data centres.

Eclipse AI Highlights

• Provides actionable insights to improve customer retention and increase productivity.
• Capable of analysing most structured and unstructured data, including survey data, public reviews, phone, chat, and ticket logs.
• Uses a mix of natural language processing and deep learning to analyse data, which is then synthesised into human-like text using GPT-3.