Forethought

SupportGPT™ Overview

SupportGPT™ by Forethought is a leading generative AI designed to revolutionize customer support. It uses Large Language Models (LLMs) and fine-tunes them on your own data to maximize efficiency and ROI for support teams. The platform streamlines the entire support ticket lifecycle, automating answers to common questions, enriching cases with sentiment and intent, and recommending and optimizing workflows. It is designed to serve any industry, from E-commerce to SaaS to FinTech, helping companies maximize ROI and do more with less.

SupportGPT™ Highlights

• Generative AI that automates answers to common questions, reducing cost per ticket and improving time to resolution.
• Enriches cases with sentiment and intent, allowing for faster response times and fewer manual tasks.
• Uses AI to recommend and optimize workflows, track performance and ROI, and instantly improve time to resolution and lower cost.